AI Agents with Now Assist

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Overview

ServiceNow Now Assist brings the power of generative AI natively into the ServiceNow platform — across ITSM, HRSD, CSM, FSM, and more. We design, build, and deploy AI agents and Now Assist workflows that automate repetitive tasks, accelerate resolution times, and deliver measurable productivity gains.

Key Capabilities

What's included.

Core features we implement and configure as part of our AI Agents with Now Assist engagements.

Now Assist for ITSM

AI-powered incident summarization, resolution suggestions, and knowledge article generation — helping agents resolve tickets faster and capture knowledge automatically.

Now Assist for HRSD

Intelligent employee self-service — AI that answers HR questions, guides employees through processes, and automatically routes complex cases to the right HR team.

Now Assist for CSM

AI-powered customer service — automated case summarization, suggested responses, and intelligent routing to dramatically improve agent productivity and customer satisfaction.

Now Assist for FSM

AI assistance for field technicians — automatic work order summaries, next-best-action recommendations, and AI-generated completion notes to reduce paperwork.

Custom AI Agent Development

We build bespoke AI agents tailored to your specific business workflows — using ServiceNow's Generative AI Controller and Now Assist Skill Kit.

Virtual Agent & Chatbots

Deploy conversational AI chatbots for employees and customers — handling common requests automatically and escalating to human agents when needed.

Prompt Engineering

Expert prompt design to ensure your AI agents deliver accurate, safe, and business-appropriate responses — with guardrails to prevent hallucinations.

Multi-LLM Support

ServiceNow supports multiple LLM providers including OpenAI, Azure OpenAI, Google Gemini, and Anthropic Claude — we help you choose and configure the right model for your needs.

Business Benefits

Why implement
AI Agents with Now Assist?

VASIL IT Services brings senior-level expertise to every AI Agents with Now Assist engagement — tailored specifically for small and medium businesses who need enterprise quality without enterprise complexity.

✓ Reduce ticket resolution time with AI suggestions
✓ Deflect repetitive requests with intelligent chatbots
✓ Auto-generate summaries and knowledge articles
✓ Improve agent productivity across all modules
✓ GDPR-compliant AI with built-in guardrails

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